We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed.
We will continue monitoring the situation to ensure full resolution. Thank you for your patience.
Posted Feb 19, 2026 - 11:29 UTC
Investigating
The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.